1. Introduction
Last Updated: 09/01/2026
Get Smart Weight Loss & Wellness (“we,” “us,” “our,” or the “Practice”) respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have, both when you visit our website (getsmartweightlossandwellness.com) and when you receive services at our clinic.
By using our website or our services, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.
2. Information We Collect
2.1 Information You Provide to Us
- Contact information: name, phone number, email address, mailing address
- Appointment and scheduling information: requested appointment times, service of interest (e.g., GLP-3, GLP-2, pain management, body composition, skin tightening)
- Health information: medical history, current medications, height/weight, body composition measurements, treatment goals, and other health details you share during consultations, intake forms, or treatment
- Payment information: billing address and payment details (processed via our payment processor; we do not store full card numbers)
- Communications: messages you send us through our contact form, email, or phone, including call recordings if disclosed at the time of the call
2.2 Information Collected Automatically
When you visit our website, we (and third-party tools we use) may automatically collect:
- IP address, browser type, device type, and operating system
- Pages viewed, time spent on pages, and referring website
- Cookies and similar tracking technologies (see Section 5)
2.3 Information from Third Parties
We may receive information about you from:
- Insurance providers or referring physicians (with your authorization)
- Analytics and advertising partners (e.g., Google Analytics, Meta Pixel)
- Payment processors
3. How We Use Your Information
We use the information we collect to:
- Schedule and manage appointments
- Provide, evaluate, and improve treatment and clinical services
- Communicate with you about appointments, treatment plans, and follow-up care
- Process payments and manage billing
- Respond to inquiries submitted through our website or by phone/email
- Send appointment reminders, promotional offers, or newsletters (only where permitted and with the ability to opt out)
- Comply with legal, regulatory, and licensing obligations
- Maintain and improve our website’s security and performance
- Analyze website usage to improve content and user experience
We do not sell your personal or health information to third parties.
4. How We Share Your Information
We may share your information with:
- Service providers who perform functions on our behalf (e.g., scheduling software, payment processors, IT/hosting providers, email service providers), under confidentiality obligations
- Business associates, as defined under HIPAA, who assist with treatment, payment, or healthcare operations
- Other healthcare providers involved in your care, with your authorization or as permitted by law
- Legal and regulatory authorities, when required by law, subpoena, or court order, or to protect the rights, safety, or property of the Practice, our patients, or others
- Successors, in the event of a merger, acquisition, or sale of some or all of our assets, subject to standard confidentiality protections
We require any third party with access to your information to maintain appropriate safeguards consistent with applicable law.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to:
- Remember your preferences
- Understand how visitors use our site
- Support advertising and retargeting campaigns
You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We do not currently respond to “Do Not Track” browser signals.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
If we become aware of a breach affecting your personal information, we will notify you and take appropriate action in accordance with applicable law.
7. Data Retention
We retain personal and health information for as long as necessary to:
- Provide ongoing care and services
- Comply with legal, regulatory, tax, and medical record-keeping requirements (which, for medical records, is often longer than typical business records)
- Resolve disputes and enforce our agreements
When information is no longer needed, we securely dispose of or de-identify it.
8. Your Rights and Choices
Depending on your state of residence, you may have the right to:
- Request access to, or a copy of, your personal or health information
- Request correction or amendment of inaccurate information
- Request that we restrict or limit certain uses/disclosures
- Opt out of marketing communications at any time (e.g., by clicking “unsubscribe” or contacting us directly)
- Request a list of certain disclosures we’ve made of your information
To exercise any of these rights, contact us using the information in Section 12. We may need to verify your identity before processing your request.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising those rights.
9. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent. If you believe we have inadvertently collected such information, please contact us so we can remove it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top of this page indicates when this policy was last revised. Material changes will be posted on this page, and where required by law, we will provide additional notice.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Get Smart Weight Loss & Wellness 5500 Adams Farm Parkway, Ste 106 Greensboro, NC 27407 Phone: 336-920-4447
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